Frequently Asked Questions

 

Where are you located?

We are located at 1201 W 500 S in Woods Cross, UT.

What is your Return Policy?

We have a 30 day return limit with a receipt. Refunds will be given the same way the item was paid for or with an in-store credit. Clothing returns are excepted on merchandise that has never been worn and still has the tags attached. Trees & shrubs can be returned if they have died, customer must have the receipt. All tree & shrub returns must be done prior to November 1st of the year you bought the plant and you must bring the plant into the store with you at the time of the return. We will give you 50% of the original purchase price.

  • We do not offer returns on vaccinations, clipper blades, final sale items, clearance items, special orders, live traps, animal feed, and hay or straw.

 

Do you have a guarantee on your trees & shrubs?

Yes we do!  All tree and shrub returns must be done prior to November 1st of the year you bought the plant and you must bring the plant into the store with you at the time of return.  We will give you 50% of the original purchase price.

 

What days are you open?

We are open Monday-Saturday.

 

Are you open on Holidays?

We are closed on New Year's Day, Memorial Day, 4th of July, 24th of July, Labor Day, Thanksgiving, & Christmas.

 

Do you have summer & winter hours?

Yes. We are open 9am-7pm March 16-November 30 and 9am-6pm December 1-March 15.

 

When do you have baby chicks for sale?

We sell baby chicks from mid-February through the end of April.

 

Do you sell any other animals?

We sell baby rabbits, turkeys, and ducks. They are also for sale during the same months as the baby chicks. We usually get 1-2 shipments of ducks, rabbits, and turkeys. Please call for availability and for the dates we are expecting them.

 

Do you have gift cards?

Yes we have gift cards in the store. Unfortunately at this time, we do not have an online gift card. We are hoping to have some online gift cards in the near future.

 

Can you deliver items I purchase to my house?

Yes we will deliver in the immediate Salt Lake City area. There is a delivery charge based on where you live. We will delivery bulk loads of soil and items you may purchase from our online store. Bags of food larger than 8 pounds have to be delivered or picked up in the store. Please email sales@rockinecountrystores.com for more information on delivery.

 

What types of payment do you accept?

We accept American Express, Discover, Mastercard, Visa, and cash payments. We no longer accept checks. For online payments, we use Paypal for payment processing.

 

Do you have an in-store pickup option from your online store?

Yes. When you are checking out your cart, there is an option to pickup your items in store.

 

When will my items be ready for pickup?

We will have your items ready for pickup within a couple of hours the order is placed. If the order is placed after we are closed, we will have it ready for pickup the following business day.

 

How long until my items ship?

We will have items shipped 1-2 business days after the order is placed. You will receive a shipping confirmation with a tracking number when your item(s) have been shipped.

 

Are you an IFA store?

We are an indepentently owned business, but we do stock IFA products.