Frequently Asked Questions
Where are you located?
We are located at 1201 W 500 S, Woods Cross, UT.
What is your return policy?
We accept returns within 30 days with a receipt. Refunds are issued in the original form of payment or as in-store credit.
Clothing may be returned only if it has never been worn and still has the tags attached.
Trees and shrubs may be returned if they have died. The customer must provide the receipt, bring the plant into the store, and make the return before November 1 of the year the plant was purchased. Tree and shrub returns receive 50% of the original purchase price.
We do not accept returns on:
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vaccinations
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clipper blades
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final sale items
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clearance items
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special orders
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live traps
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animal feed
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hay or straw
Do you have a guarantee on trees and shrubs?
Yes. Trees and shrubs may be returned before November 1 of the year they were purchased. You must bring the plant into the store and provide your receipt. We will refund 50% of the original purchase price.
What days are you open?
We are open Monday through Saturday.
Are you open on holidays?
We are closed on:
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New Year’s Day
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Memorial Day
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July 4th
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July 24th
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Labor Day
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Thanksgiving
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Christmas
Do you have summer and winter hours?
Yes. Our current hours are 9:00 AM to 7:00 PM.
When do you have baby chicks for sale?
We typically sell baby chicks from mid-February through the end of April.
Do you sell any other animals?
No. We only sell chicks.
Do you have gift cards?
Yes, we offer gift cards in store and online.
Can you deliver items I purchase to my home?
Yes. We offer delivery within the immediate Salt Lake City area. Delivery charges vary based on location.
We can deliver bulk soil loads and items purchased through our online store. Bags of food larger than 8 pounds must be either delivered or picked up in store.
For delivery questions, please email mhogan@rockinecountrystores.com.
What types of payment do you accept?
We accept:
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American Express
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Discover
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Mastercard
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Visa
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Cash
We do not accept checks.
For online purchases, we accept:
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Credit cards
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Apple Pay
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PayPal
Do you offer in-store pickup for online orders?
Yes. During checkout, you can choose the option to pick up your order in store.
When will my items be ready for pickup?
Orders are usually ready for pickup within a couple of hours after being placed. Orders placed after store hours will be ready the next business day.
How long does shipping take?
Orders are typically shipped within 1–2 business days after they are placed. Once your order ships, you will receive a shipping confirmation with tracking information.
Are you an IFA store?
We are an independently owned business, and we are also an IFA dealer.